Ohio Department of Aging Family Satisfaction Survey Ranks Three Locations in Top 20
Majora Lane Center for Rehabilitation & Nursing Care, Altercare of Mayfield Village and Altercare of Valley View were ranked in the top 20 in the 2008 Family Satisfaction Survey conducted by the Ohio Department of Aging.Over 630 facilities participated in the statewide survey of over 24,500 family members, who provided information on all aspects of care. Two key questions were "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?"
Majora Lane Center received an overall score of 97.0, and Altercare of Mayfield Village received an overall score of 96.8, earning them spots in the top 10 facilities in the state. Altercare of Valley View was ranked 20th with an overall score of 95.4. The statewide average satisfaction score was 88.2.
Family members were asked their opinions on activities, administration, admission, choice, direct care and nursing, laundry, meals and dining, social services, therapy and general satisfaction.
The satisfaction ratings and other information about long-term care are available on the Ohio Long-term Care Consumer Guide at www.ltcohio.org. Ohio is one of only a few states that includes customer satisfaction data in the information it provides consumers online. According to Barbara E. Riley, director of the Ohio Department of Aging, "The more tools that are available to consumers and their families as they make important decisions about care provides, the more likely they'll be to get the quality care they need and want."